Operations Engineer Facebook - Dublin



Job Description

The Site Reliability Operations (SRO) team manages monitors and maintains Facebook’s deployed server and network infrastructure. The team also performs software installation and configuration changes, develops basic systems management scripts, and manages other projects related to the deployed platform. The efficient, stable and fast operation of our mission-critical, large-scale infrastructure is crucial to our business. Facebook is searching for a talented, driven technical professional to join the 24x7 Technical Operations team at our Dublin office. The successful candidate must have a good understanding of distributed computing and solid understanding of networking and UNIX system concepts. Must possess excellent written and verbal communication skills and be able to interact effectively and professionally with internal customers and engineers throughout the world. Ability to rapidly assess, analyze and resolve complicated issues with little initial information or direction and with varying degrees of ambiguity. An addiction to working in a super-fast-paced environment and resolving multiple interrupt-driven priorities simultaneously is a must. This position is located in our Dublin, Ireland office.

Responsibilities
  • Effectively respond to tickets, emails, and phone calls made to the Operations group
  • Escalate events as required by the documented procedures with the proper level of urgency and follow-through
  • Generate tickets based on internal requests and alerts
  • follow up on escalated problems
  • Actively monitor the stability and performance of the Facebook infrastructure using key tools
  • Ensure standards and SLAs are met, including response time, follow up, ticket updates, and resolution Clearly and effectively document information in the trouble ticket system. Ensure smooth shift hand-offs
  • Interface with engineering teams to coordinate next actions
  • Understand and execute standard network commands, functions, and procedures
  • Perform standard systems and website troubleshooting - diagnose troubles detected by our systems and work quickly to resolve issues
  • Document standard operating procedures

Desired Skills & Experience

Requirements
  • Education: Bachelor's Degree in CS, MIS, or other related field preferred or equivalent experience
  • Overall Experience: 2-5 years or equivalent experience
  • Familiarity with basic UNIX troubleshooting required
  • Working knowledge of at least one of the following scripting languages is also preferred: Shell, Python, PHP, Ruby
  • Strong interpersonal and communication skills
  • Must have a strong customer service mind set Strong attention to detail and accuracy
  • Excellent reliability, dependability and work ethic
  • A strong desire to work hard at a fast paced company

Apply Now - Resume or CV with Job Post Title
Email: jobs@aarenconsultants.in
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