Job Description
- Responsible for the operations of the Merchant Credit team including but not limited to Large Merchant Underwriting, Vetting, Merchant Risk Monitoring and Risk Operations Merchant Support
- Drive credit operations and assessment program to deliver best in class risk mitigation
- Build, coach, and direct a team of Supervisors, Specialists and Agents into a highly responsive team that meets the required published performance standards.
- Ensure that each direct report Supervisor is coaching, developing and communicating with their teams routinely and effectively by ensuring that Supervisors are reviewing and communicating daily performance, quality, and attendance reports at the individual and team levels.
- Work with peer managers to leverage best practices and understand new trends. Establish relationships with other managers throughout the organization to ensure excellent information flow and feedback on impacts of process, policy and product changes
- Participate in special projects as needed and perform other duties as assigned.
- Contribute to the implementation of workflow process improvements
- Participate in executive level overview of product and system enhancements prior to each push cycle. Ensure that their team is adequately prepared for upcoming workflow and/or procedural changes concerning upcoming web site updates
- Excellent organizational, communication, and interpersonal skills
- Ability to direct and motivate others
- Ability to lead through vision and values and set appropriate tone and strategy
- Skill in focusing on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results
- Ability to learn and adapt to new software technologies
- Strong working knowledge of external systems, PC based internet and software applications (The Internet, Microsoft Office - Outlook, Word, Excel, SalesForce).
- Basic Knowledge of internal systems & software (Kana, Intranet, Admin Tools, Attack)
- Ability to define and utilize quantitative and qualitative management information reports
- Knowledge of Financial Operations to be able to analyze Merchant requests for a PayPal Business account facility, performing a Credit Risk assessment of the merchant/company against established Corporate Credit Risk policies and procedures.
- Experience in building operations support to innovative and leading edge products and service.
Basic Qualifications
- 5 + years experience in people management
- Customer communication experience
- 3+ years Credit, Risk, Fraud Management at a financial institution would be a distinct advantage
- Bachelors Degree in Finance, Business, Law, Accountancy or numerate discipline or equivalent work experience required and 2nd EU language preferred
Desired Skills & Experience
Risk Management, Financial ServicesApply Now - Resume or CV with Job Post Title
Email: jobs@aarenconsultants.in
